Refund policy

We have a 14-day return policy, 

any returns outside the 14 day policy is store/ online credit 

PLEASE NOTE ** if you choose to collect and leave for longer than 10 days item is available for EXCHANGE ONLY or credit to account 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

IF NO NOTE IS IN BAG WITH ORDER NAME/ ORDER NUMBER. NO REFUND WILL BE GIVEN. we will not know who the item is off, so please bare this in mind, so please make sure a note is on bag or contact us immediately if one is missing, 

thank you

return address is

jessica boutique 

5 market square

l32 8rg

**please note any items returned after the 14day will not be refunded  thank you 

**please use a return service that offers you tracking  any parcels lost back to us is at your own risk

refund process time frame .. refund will be issued and cleared within 14 days of return recieved by us

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right with replacement 

FAULTY ITEMS

If you receive an item that is faulty the customer care team need to be notified WITHIN 48 HOURS VIA EMAIL with your name and order number and photo of the fault, and we will make it right :) thanks you 

any items worn will not be eligible for a refund or exchange 

return postage is paid by the buyer (yourself)

ANY QUERIES MADE FOR ORDERS VIA ANY SOCIAL MEDIA PLATFORMS ARE NOT EXCEPTED. ALL COMMUNTICATION FOR ORDER QUERIES MUST COME THROUGH EMAIL

Exceptions / non-returnable items
gift cards.

PERSONALISED ITEMS ARE NON REUNDABLE